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Effective Date: July 19, 2023
At Fortis Fit, we are committed to protecting the privacy and personal information of our website visitors and customers. This Privacy Policy statement outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our gym membership services. By using our website or providing your personal information, you consent to the terms of this Privacy Policy.
1.1 Personal Information:
When you interact with our website or fill out forms, we may collect personal information, including but not limited to:
– Name
– Email address
– Mobile number
– Mailing address
– Date of birth
– Gender
– Payment information (such as credit card details)
– Emergency contact information
– Health and fitness-related information
– Any other information you voluntarily provide to us
1.2 Non-Personal Information:
In addition to personal information, we may collect non-personal information, such as:
– IP address
– Browser type
– Device information
– Cookies and usage data
– Website analytics
2.1 We use the personal information you provide to us for the following purposes:
– Providing and managing gym membership services
– Responding to your inquiries and providing customer support
– Processing and tracking membership payments
– Sending important updates, notifications, and service-related communications
– Providing personalized content, promotions, and offers (with your consent)
– Analyzing and improving our website, services, and customer experience
– Complying with legal obligations and enforcing our terms and conditions
3.1 We may disclose your personal information to the following parties:
– Trusted third-party service providers who assist us in delivering our gym services, such as payment processors, customer support tools, email marketing platforms, and website hosting providers. These third parties are contractually obligated to protect your personal information and use it only for the purposes outlined by us.
– Business partners, affiliates, or sponsors for marketing and promotional purposes, provided you have given your consent.
– Law enforcement agencies, government authorities, or other third parties if required by law or to protect our rights, safety, or property, or that of our users or others.
4.1 We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.
5.1 Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and customize content and advertisements. You can modify your browser settings to decline cookies or receive notifications when cookies are being sent. However, please note that some features of the website may not function properly if cookies are disabled.
6.1 Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of those third-party websites before providing any personal information.
7.1 We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. We will securely delete or anonymize your personal information once it is no longer needed.
8.1 You have the right to access, correct, update, or delete your personal information held by us. You may also have the right to restrict or object to certain processing activities. To exercise your rights or if you have any questions or concerns about our privacy practices, please contact us using the contact information provided below.
9.1 Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately.
10.1 We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at [email protected]
By using our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
OPERATIONAL HOURS:
Monday to Friday | 6:00am to 7:00pm
Saturday | 6:00am to 12:00pm